In this one, I'm Gerog Ahmid.Christian S: Welcome to HP Total Care for Desktop Support.
My name is Christian.How may I assist you today?
Christian S: Hello Bob
Bob Saget: hi
Bob Saget: I am bob saget
Bob Saget: i am have problem with make computer for my internets
Bob Saget: do you know how in america you make computer for your internets?
Bob Saget: hello??
Christian S: Bob i am sorry. I did not understand the question
Bob Saget: HOW YOU MAKE INTERNET!!
Christian S: Yes.
Bob Saget: hello
Bob Saget: ok, what I need to know is:
Bob Saget: how do you set up internet, my internet is not work
Bob Saget: my internet never works
Bob Saget: how i fix
Christian S: Are you talking to me from the same PC?
Bob Saget: yes
Bob Saget: as you can see my internet does not work
Christian S: Bob that means your Internet is working fine?
Bob Saget: no, it is not working
Bob Saget: hp support comes up when i click the link
Bob Saget: it is all I can do
Christian S: Bob could you let me know what exactly are you trying to do.?
Bob Saget: access internet for make great benefit of myspace
Bob Saget: when i click internets explorer it launch hp support
Christian S: Open Internet explorer
Bob Saget: i can not do anything but talk to hp support, i talk to hp support thousands of times every day
Bob Saget: ok
Bob Saget: it is open but all i can do is hp support
Christian S: And in the address bar type in www.google.com
Bob Saget: how i not no that google is virus land
Bob Saget: how do i know that i will not get an std
Christian S: Bob google is a search engine
Bob Saget: are you sure i will not get aids from it
Christian S: Try opening it and let me know what happens.
Bob Saget: ok
Bob Saget: in the name of love
Bob Saget: OK I AM GOOGLE
Bob Saget: thank you saved my problem
Bob Saget: but one more thing
Bob Saget: how the **** do you play minesweeper
Christian S: Bob i dont play it but i can check that for you.
Bob Saget: why do you say bob every time you reply, i have not forgotten my own name
Bob Saget: .......how do i play minesweeper
another one. obviously, I'm George Robertson(( Anaylist Nieto_ is here to assist you. ))
Gerog Ahmid > hello how i do this
Nieto_ > Hello Gerog. Welcome to Sony Online Support. I'm Nieto. Could you please rephrase your concern.
Gerog Ahmid > i have xbox 3 60
Gerog Ahmid > i plug into sony tv
Gerog Ahmid > it not good
Gerog Ahmid > it looks like a gypsy
Gerog Ahmid > how i do this
Nieto_ > I'd be glad to assist you.
Nieto_ > Could you please confirm the model # of the Sony unit you're referring to?
Gerog Ahmid > the model number is
Gerog Ahmid > six
Gerog Ahmid > ...hello?
Nieto_ > I'm online Gerog, may I know the Sony Unit you're referring to?
Gerog Ahmid > xbox 760
Nieto_ > I'm sorry Gerog, I do not have any information about third party units.
Nieto_ > I suggest that you contact the manufacturer of the unit for further assistance.
Gerog Ahmid > the manufacturer is sony
Gerog Ahmid > it is sony bravia - xbox 734
Nieto_ > Are you referring to Sony Bravia TV?
Gerog Ahmid > yes
Gerog Ahmid > sony bravia tv no look good with xbocks 760
Nieto_ > The TV is handled by our television devision, please stay online while I escalate this chat session to the TV support team.
Nieto_ > Please wait, while the problem is escalated to another anaylist.
Patrick > Hi Gerog, Welcome to Sony Online Support. I'm Patrick. Please allow me a moment to review your concern.
Gerog Ahmid > ok
Patrick > Please elaborate the issue so I can assist you in a better way?
Gerog Ahmid > ok when I plug in xbox 760 to sony bravia, it looks bad. it shows a gypsy but the gypsy is black and white and low resolution.
Gerog Ahmid > where i come from, checkoslavakia, we break legs of cows who not make milk and after they work, should i break the television stand?
Patrick > I will be glad to assist you in this issue.
Patrick > Sir, please do not break your television stand.
Gerog Ahmid > thanks of you, good sir
Patrick > Thanks for waiting. May I know the brand of XBox 760 and the hookup you have made to connect it with the TV?
Gerog Ahmid > it is microsoft
Gerog Ahmid > vga cable
Patrick > Connect a composite Audio/Video (A/V) cable to the LINE OUT jack on the video game console.
Patrick > Connect the other end of the composite A/V cable to an available VIDEO IN jack on the television.
Patrick > Turn on the video game console.
Patrick > Turn on the television.
Patrick > On the front of the television, press the TV/VIDEO button to select the appropriate video input to view the picture from the game console.
Patrick > Please try this steps.
Gerog Ahmid > I will try "this steps" patrick
Gerog Ahmid > hold on a moment
Gerog Ahmid > ok the gypsy looks high definition now
Gerog Ahmid > thank you patrick for your noble attempt, i will award you with a bottle of gypsy tears
Gerog Ahmid > i love you
Patrick: Great! you have done it.
Gerog Ahmid > i am a genioous
Gerog Ahmid > thanks you
Patick: Yes your are
Patrick: George, is there anything else I may assist you with?
Gerog Ahmid > yes my are?
Gerog Ahmid > no i am fine thank
Gerog Ahmid > you
Patrick: Good bye and take care.
Patrick: Thank you for contacting Sony online support today.
In this one, I'm Marissa.George Robertson: hello
Linda: Hello George.
George Robertson: hi
Linda: Welcome to HP Total Care for Photosmart Products.
George Robertson: Welcome to me
George Robertson: I am have problem.
Linda: This is Linda for your assistance. Firstly, may I have your Telephone number starting with the Area Code first please, as we need to update the information in our records?
George Robertson: yes
George Robertson: hold on a moment
George Robertson: it is
(at this time, I click contact HP support and give Linda the number for HP support)
George Robertson: 800-474-6836
George Robertson: that is my work number
Linda: Thank you for the number.
George Robertson: no problem
Linda: How may I assist you today?
George Robertson: I bought a hp camera, and when I took it home, it already had lots of pictures on it. they were pictures of...cats and children playing and sports.
George Robertson: and now when I try to take a picture, it says memory is full, but I can't erase the cats, they are too adorable.
Linda: No problem, you need to purchase a larger memory card.
Linda: Let me give you a link to purchase the SD memory card.
George Robertson: I don't want to purchase anything. The last thing I purchased was this camera. Would you mind buying this card for me?
Linda: I'm sorry, I can't help you with that. Are you sure you don't want to discard the default pictures?
George Robertson: look linda, you seem like a nice girl and all. so here's what I'm gonna ask you to do. could you get your support line to call my number? I gave it to you in the beginning of the chat.
Linda: Sure George, hold on for a moment.
Linda: Is your number 800-474-6836?
George Robertson: yes.
Linda: Sir, this is the number of the HP support line.
George Robertson: I know.
Linda: We can't call you from that.
George Robertson: I work at HP.
Linda: I see. Is there a personal phone number you can provide?
George Robertson: I also work for the police. say, have your people call 911 and when the operator says 911 what's your emergency, just ask if george is there.
Linda: Ok, sir I'm going to give you the number of the HP support and you can call us and ask us from there.
George Robertson: ok.
Linda: Place a call to tollfree 800-474-6836.
George Robertson: BUT THATS MY NUMBER, STUPID.
George Robertson: I can't call my own freaking number.
Linda: Sir, I gave you the number of HP support.
George Robertson: And I work at HP.
George Robertson: Screw this. I'm leaving. You're confusing me.
Linda: Are you sure? Is there anything else I can help you with?
George Robertson: Well.....
George Robertson: are you seeing someone?
The session has been ended.
Saber D: Are you using a notebook?
Saber D: According to the serial number provided by you, your model is HP Pavilion Notebook PC zd7030us, right?
Marissa Johnson: yes
Saber D: Currently you are in the Desktop support for North American customers.
Marissa Johnson: im hungry
Marissa Johnson: grab me a snickers
Saber D: We don't have expertise in Notebook/Laptop issues. However there is a dedicated support team for Notebook/Laptopx . You would need to contact them for resolving your issue.They can be reached the same way to logged on to this chat except to that you need to chose the appropriate product line. Okay?
Saber D: Hwoever, let me see, how I can assist you?
Marissa Johnson: I love you
Marissa Johnson: can you tell me how this chat knows my name
Saber D: You have mentioned your name in the web form before entering this chat session, right?
Marissa Johnson: no
Saber D: Then how did you enter this chat session?
Marissa Johnson: i pressed alt and f4 and this came up and it knew my name
Saber D: We get a box on the chat tool, where in your name and the e-mail ID information is present.
Saber D: Your name is Marissa Johnson
Marissa Johnson: i think the military is spying on my computer because sometimes it says "general error is reading your disc drie"
Marissa Johnson: *drive
Saber D: Your e-mail ID is: [email protected] <javascript:emaildetail()>
Marissa Johnson: is general error spying on my computer?
Saber D: No
Saber D: Not at all
Saber D: Your e-mail ID is: [email protected]
Marissa Johnson: is george w. bush taking troops out of iraq and having them spy on my computer
Saber D: Not at all
Marissa Johnson: i think he is because sometimes when im on a website a window comes up that says "join the military, save babies"
Saber D: Ok
Marissa Johnson: is your name really saber D, that is a cool name
Saber D: There is no relation between the website window and your computer being spied.
Saber D: Rest assured on that fact
Marissa Johnson: ok
Marissa Johnson: but what about general error
Marissa Johnson: what does he want from me the vietnam are not on my hard drive
Marissa Johnson: or the salamies...or islamies or whatever
Saber D: Your computer is not being spied.
Saber D: Rest assured on that.
Saber D: Since when you have been experiencing this issue?
Saber D: Since when you have experiencing this issue of getting a loud noise from the notebook?
Marissa Johnson: ever since this one time I was watching a military program on the discovery channel and i turned it off
Marissa Johnson: I think he is mad at me for turning the program off
Marissa Johnson: it was about a week ago
Saber D: Ok
Saber D: As I have mentioned earlier, We don't have expertise in Notebook issues however there is a dedicated support team forNotebooks. You would need to contact them for resolving your issue.They can be reached the same way to logged on to this chat except to that you need to chose the appropriate product line.
Saber D: Shall I provide the URL to contact Notebook support?
Marissa Johnson: ok
Saber D: The loud noise could be due to varitely of reasons
Marissa Johnson: who is general error though
Marissa Johnson: why does he want to attack my salamies
Saber D: General error?
Marissa Johnson: yes
Saber D: Let me know the exact error
Marissa Johnson: the message box says general error is reading my computer
Saber D: Sinc e when you have been experiencing this issue?
Marissa Johnson: a week ago
Marissa Johnson: could you do me a favor, could you say
Marissa Johnson: "Sniper, this isn't mean so stop getting upset"
Saber D: What is this>?
Saber D: Where do you get the above message?
Marissa Johnson: whenever someone says that to me my computer gives me the message
Marissa Johnson: please say it to me in this chat and I will see if it does it
Saber D: Sniper, this isn't mean so stop getting upset
Marissa Johnson: ok thank you
Marissa Johnson: it just said "general error is reading your disc drive"
Marissa Johnson: did general error hire sniper
Saber D: Ok
Saber D: You need to contact notebook support to get this issue resolved, as we do not have expertise on notebook related issues
Saber D: However, I recommend you perform a system restore.
Marissa Johnson: ok i will do this
Marissa Johnson: i love you
Saber D: Performing a system restore will restore WIndows Xp to an earlier date
Marissa Johnson: goodbye saber d
Marissa Johnson: thank you for your helping assistance helpful assist
Saber D: To perform a system restore, visit the URL given below:
Saber D: 1. Click Start, Programs or All Programs, Accessories, System Tools, and then System Restore. The Welcome to System Restore window opens.
2. Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window opens.
3. Select a bolded date and a restore point, and then click Next.
4. Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window opens.
5. Click Next. The computer should shut down and turn back on automatically after the restoration completes. The Restoration Complete window appears.
6. Click OK. The computer has now been restored to a previous time when it worked correctly.
Marissa Johnson: ok
Marissa Johnson: i will go do it
Marissa Johnson: good bye
Saber D: Just a minute
Marissa Johnson: hmmmm
Saber D: I will also provide you an URL to contact the Notebook support:
Marissa Johnson: ok
Saber D: In future when you encounter any issues with your notebook, you need to contact Notebook chat support:
Saber D: http://tinyurl.com/35946t
Saber D: By visiting the above URL, you will be taken to notebook chat support
Saber D: Is there any other technical issue that I can assist you with?
Marissa Johnson: nope
Saber D: Are you completely satisfied with the level of support you received today?
Marissa Johnson: yes i love you
Marissa Johnson: this is the single best thing
Marissa Johnson: i have ever done
Saber D: You may receive a survey regarding this chat session, please feel free to rate this session. We would appreciate your feedback.
Saber D: As an additional resource, I would like to share an article titled "Increasing System Resources and Performance without Adding Memory". The steps in this article would help in maintaining the performance of your computer and help you get the best out of it. I suggest you perform the steps once, every two weeks for best results. Please visit: (link)
Marissa Johnson: tell your boss you deserve a raise because you are awesome
Saber D: Note: Do not click on the web link. Copy and paste the entire URL in address bar and press enter.
Saber D: I would be more happy if you could enter your esteemed and most important comments in the survey link that would be sent out by us shortly. The survey requires just two minutes of your time. The ultimate goal is to reach dizzying heights in customer satisfaction.
Marissa Johnson: dizzying heights
Marissa Johnson: that is epic
Marissa Johnson: and inspiring
Saber D: With your permission, shall I disconnect this chat session?
Marissa Johnson: yes
Saber D: Thank you for using HP Total Care for Desktops and giving us an opportunity to serve you through Real-Time Chat. A copy of our chat session will be e-mailed to you shortly. You may also receive a chat survey. We would appreciate your feedback. Please contact us again if you require any further assistance. We are available 24hrs a day, 7 days a week. Our exclusive Owner Services will help keep all of your HP and Compaq products up and running. Please visit our Web site at: <http://www.hp.com/home/ownerservices>.
Saber D: Good Bye!!
